2026 — NowPresent
AI Product Manager
Scaleo
- Driving AI-native features inside a partner-marketing and affiliate analytics platform.
- Turning raw performance data into insights operators can act on the same day.
Open to product conversations
Dmytro Bulgakov
Senior / Lead product manager with 9+ years in B2B SaaS, CRM, ecommerce and telecom. I turn customer data and AI into features people actually adopt — and into numbers leadership can see.
Warsaw, Poland — CET
PSPO I certified
PSPO I certified
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Impact in numbers
0
Feature delivery pace
0
Conversion rate
+0
NPS on an AI-driven release
+0
Customer retention
+0
Revenue per user via pricing
0
Markets served globally
About
I build products where customer data becomes a decision — not another dashboard nobody opens.
NowAI Product Manager @ Scaleo
BasedWarsaw, Poland
DomainsSaaS · CRM · Ecommerce · Telecom
CertifiedProfessional Scrum PO I
Nine-plus years taking products from a blank page to commercial release — and from stagnation back to growth. Profitable P&L at Yaware and Drimsim. JTI's first global ecommerce PaaS release. AI-driven CRM insights at SugarCRM that moved NPS from ~5 to ~8.
My method is unglamorous on purpose: talk to customers, read the usage data, connect it to unit economics, then ruthlessly prioritise the few things that move adoption, retention and revenue. I write my own SQL and Python when the answer isn't in a dashboard yet.
I like the messy middle — a team that's stuck, a roadmap nobody believes in, a metric that won't move. That's where product management is actually a craft.
Selected experience
2024 — 20252 years · US
Senior Product Manager
SugarCRM
- Led AI feature adoption — AI-driven functionality that simplified workflows and moved NPS from ~5 to ~8 (+30%); then scaled those solutions org-wide as requester and internal champion.
- Scaled feature delivery 3× (~1 → ~3 features per sprint) by reorganising team workflows and cross-team collaboration — faster time-to-value, higher engagement.
- Built a 2-year product strategy grounded in real customer feedback and financial insight, giving leadership visibility for proactive investment planning.
- Improved retention +8% with features shaped by user research and usage data, cutting churn among high-value accounts.
- Enabled key B2B deals — aligned product plans with enterprise needs, helping close contracts worth ~$2.2M NARR.
20238 months · Remote
Lead Technical Product Manager
Blue Yonder (ex JDA)
- Set a clear product direction — defined and shared a focused vision across teams, cutting confusion and speeding up delivery.
- Made development predictable — reworked sprint planning and backlog management: +30% delivery reliability, delays cut in half.
- Connected people across functions — product, engineering, design and business, making decisions faster.
- Owned launches end to end, demoing progress to stakeholders to secure buy-in and ship on time.
- Monitored real product usage and re-prioritised accordingly — better feedback, stronger adoption.
2021 — 20231 yr 5 mos · Kyiv
Principal Product Manager — Ecommerce PaaS
Japan Tobacco International
- Launched the first commercial release of a global ecommerce platform — a major step in JTI's digital transformation.
- Improved global UX, elevating the value proposition across 120 markets so regional teams could serve local customers better.
- Connected strategy to execution — managed a cross-functional team of analysts and developers, owned the roadmap, kept it aligned with business priorities.
- Streamlined product operations — restructured PM workflows and introduced best practices across the chapter.
2020 — 20211 yr 6 mos · Remote
Head of Product
Yaware
- Turned the business profitable in 7 months — product and operational changes moved the company from loss to profit.
- Closed the largest enterprise deal in company history (~20% of 2022 ARR) by aligning product capabilities with client needs.
- Rebuilt trust inside the dev team — restructured workflows and communication, stopping engineering turnover.
- Refocused a 10-year backlog, re-prioritising to only what delivered customer and business value.
- New onboarding + pricing on unit economics: +1.4% purchase conversion and ~+18% revenue per user on premium packages.
2018 — 2020Barcelona · Spain
Product Manager
Drimsim
- Doubled checkout conversion — found the friction, ran the experiments, took purchase CR from 2.2% → 3.7%.
- Launched new revenue streams — mobile apps and subscriptions, adding ~+15% MRR.
- Optimised partnerships through third-party integrations that lifted partner sales.
- Delivered a full telecom provider migration — planned and executed with service continuity and cost savings.
- Started as digital analyst, rebuilding the app and web analytics stack that surfaced those growth points.
2014 — 20183 yrs 11 mos · Warsaw
Product Owner · Analyst · BD
Beta Company / lemur.io / freeje
- Owned the full lifecycle of lemur.io: ideation, team formation, market launch, first users.
- Selected, migrated and rolled out an internal CRM end to end, then handed it to operations.
- Built web and mobile analytics systems that surfaced the growth points behind every decision.
Toolkit
Skills
Product ManagementRoadmappingProduct Analysis
User ResearchA/B TestingConversion Rate Optimization
Data AnalyticsBusiness IntelligenceBusiness Analysis
Agile Project ManagementProcess ManagementUI / UX
UMLSQLPythonPublic Speaking
Areas
AISaaSPaaSB2B
B2CEnterpriseSMB
EcommerceTelecomStartups
Languages
UkrainianNative / bilingual
EnglishFull professional
PolishElementary
ItalianElementary
Credentials
CertificationProfessional Scrum Product Owner I
EducationMA — Kharkiv National Pedagogical Univ.
Contact
Let's build
something
worth using.
LinkedIn — /in/bulgakov-dmytro↗
CV — on request·